“Agility is mission critical. It runs everything from sales order entry through delivery and back-office invoicing and accounting — every facet of our business, really.” —Matt Vordermark, VP of Operations, Professional Builder Supply
Professional Builders Supply, headquartered in Morrisville, North Carolina, wanted to open a second location. Because the new location would open in Wilmington in a very short period, the building material supply company needed it to be operational quickly.
Agility was critical to opening the new location. The cloud-based platform is highly scalable and only requires an Internet connection. “There was no additional hardware to purchase, and the software made it easy to add another branch,” said Steve Lochbaum, Vice President of Finance & Administration.
“Within several hours, under the guidance of DMSi implementation experts, the new branch was entering orders and doing business. Not sure if any other system, especially one run in-house, could have handled this.”
Access From Anywhere
Professional Builders Supply employees at both locations access Agility from anywhere.
“It is nice because even if we lost power at the store, we could continue to function,” said Matt Vordermark, Vice President of Operations. “Even if we couldn’t print a delivery ticket because power to the printer was off, we could plug-in a hand-held printer and get a pre-printed laser delivery ticket.”
Because it is hosted in the cloud, server maintenance, backups, and software updates are handled by DMSi.
“In our business, I’m the IT department” Lochbaum said. “With the support I have from DMSi, I see no strategic reason to bring anyone else on to help with Agility.”
Agility supports Professional Builders Supply’s fundamental focus on customer service in everyday situations. “It’s fast and easy to find and enter information,” Vordermark said. “The orders are correct, and we have a lot of flexibility to get a customer in and out of our yard quickly.”
Agility’s end-to-end functionality for special order items is also a significant feature for Professional Builder Supply. “As long as you take advantage of how Agility works, you are going to know where everything is at any given time,” Vordermark said. “Our business is 50% non-stock items. Being able to have a screw or hanger or door sweep in the system and then walk right to the spot its located and physically touch it makes our life so much easier. It’s just accurate.”